Transform community engagement

The Built-ID team provided a great solution for getting lots of responses quickly when we needed them, and made the whole process really easy. The team and the system are flexible and easy to work with and it’s been great to engage with so many more people than usual. The feedback process makes it all much more conversational which is what we want to achieve, an ongoing conversation with public transport users about the public transport in MK.

The Give My View platform provided and managed by Built-ID provided a great solution to being able to obtain local people’s views and perceptions which will can be used to determine priorities and actions to be included in our plans to bring about positive change to our high streets in the future.

As a team we welcomed the opportunity to work in partnership with Built-ID to develop the best questions to ask our audience, as well as the method of best question capturing responses in an interactive way. The knowledge and experience that Built-ID were able to offer was invaluable, and it was apparent from the number of survey responses received that local people found it an easy and convenient method to give their views. It was pleasing that many survey respondents choose to provide detailed qualitative responses, which we have been able to analyse further to really understand what local people think about their place and how it can be improved.

This data helped us as the client to ensure we were achieving what we set out to do, which has been hugely beneficial and reassuring. Without Give My View it would’ve proven a difficult to engage the 4000+ people who chose to participate in the consultation. We would certainly welcome the opportunity to use Give My View for future consultations and would highly recommend it to others. 

Runnymede Borough Council’s Housing Team was pleased to work with Built ID following the Council’s successful bid for government Prop Tech grant funding. This aimed to increase the number and diversity of customers who engage with us, using innovative digital tools. We had not previously undertaken any digital satisfaction survey of our tenants and were delighted with 5687 clicks from the digital advertising, 5172 visits to the platform, 11248 questions answered and 379 pieces of qualitative feedback - of which 227 email addresses provided to enable on-going direct engagement.

Digital engagement helps move us towards Customer Sentiment analysis by starting to capture customer feelings in line with regulatory requirements and strategic objectives. We have since shared an Improvement Plan with tenants, highlighting the issues they raised with us. Henry and Lia were a pleasure to work with and I would happily recommend Built ID.

Give My View is our go-to digital consultation platform to engage extensively with a large and diverse range of people. With Give My View we know we are guaranteed a strong depth and breadth of feedback. This premium tool always cuts through the noise, reaching the silent majority, and provides us with valuable data on local sentiment. Give My View are experts in their field and the account management is always proactive and creative.

I was very happy with the service provided by Built-ID. You were helpful and responsive to queries and provided good value for money. Would happily use you again.

We were overwhelmed with the level of engagement we had on the Give My View platform, which has allowed us to donate a significant sum of money to three local charities, each of which do invaluable work for young people in the South West – now more than ever.

We heard ideas from community members, most of whom seldom attend traditional consultations, regarding environmental sustainability, social impact and community integration. These ideas helped us create proposals for a space that will be truly useful for the community.

Built-ID’s digital strategy was extremely successful in engaging with a wide range of stakeholders that otherwise we struggle to do during the traditional development process. The platform gave a voice to the wider community and we received close to 500 pieces of written feedback.

We would absolutely recommend Built-ID's services. We have been talking to our team about Built-ID as our ‘go to’, and we feel we would absolutely recommend your services over those who use similar platforms.

The Built-ID team and their Give My View software has been crucial to the success of our regeneration programme. Residents have loved the fun and flexibility of the polls, whilst the data gathered has helped shape our approach and design in decisive ways. The team are incredibly skilled, helpful and pleasurable to work with.